Airbnb never released A SINGLE PENNY of the additional fees to us, stating that it would all be released on January 15. The guest accepted the alteration request and paid for the additional time (he has a receipt showing the money was taken from his account). We made the alteration request and gave them a slight discount. On December 29, they asked if they could extend for two additional weeks (for a total of 5 weeks). We have a family of 7 who originally booked the house for 3 weeks (December 14 - January 4), and they paid for the full three weeks upfront. We are currently *trying* to deal with Airbnb over $888 they have been holding for the last three weeks.
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